DrainWorks Plumbing Reviews

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by
20 Dec 2012

DO NOT USE THIS COMPANY!!!

Drainworks plumber was sent to investigate a leak. Spent 4 hours + in our home and never got to the root cause. Had no logical approach to isolating where the water was coming from. In fact some "theories" he had just made no sense and when i would tell him it made no sense to me, he would agree and offer another theory. Seemed he was just guessing all the time. I had to basically stay with him and offer my thoughts to attempt to help him find the problem. He often agreed with my ideas....and he is the paid plumber! Biggest issue is with the company. The plumber himself was very nice and i kept hoping he would find the problem but after the 4+ hours i gave up and just asked him to leave it and i would monitor. Called the company to complain and they could have cared less. All they care about was that i signed off on the work. Since i did they would offer me nothing. Refused to offer any kind of partial credit or anything. Just stood by their plumber and said his work was fine. Don't use this company!!! If you do don't sign anything unless you are VERY sure because once you do they will not stand behind anything their people have done.

STAY AWAY and find a reputable company that stands behind their people and work. Drainworks doesn't.
Comments
By: drainworks plumbing - company rep
March 14, 2013
Regarding your review
Stephen. Feedback is always appreciated, and we welcome this opportunity to respond. When you called our office you indicated that there was a mysterious leak, which you had not been able to locate the source of, even after opening some drywall yourself. Our offer was to send a plumber to your home to continue investigating, hour by hour, with no guarantee that the source of the mysterious leak would be located, nor how much time would be required to complete said investigation; you agreed to book this appointment. The plumber was at your home for 5 hours (as evidenced by our G.P.S tracking system and records), and before beginning each hour, looked to you for authorization, to be transparent about the charges you were incurring, and repeatedly you voiced your authorization for him to continue. You made no claims to the plumber, while he was onsite, that you were unhappy with his services; in fact your actions point in the opposite direction. Logically, it doesn’t make sense that someone who is unhappy with services being rendered would continue to proceed with them. You had the power to end the investigation at any time, and at multiple times throughout the service, but you did not. Your request for a credit is puzzling because we followed through exactly as we said we would when the call was booked, with no guarantees, and we proceeded, with your approval, for only as long as you requested. You made the choice to purchase 5 hours of service, only 4 of which you were charged for, and those services cannot be returned. We find it baffling, that if you were so unimpressed with our plumber and what you deemed to be his lack of skill and direction, why you would keep him working at your home. If that was how you felt, why not end the assessment after 15 minutes? After 1 hour? After 2 hours? We keep our customer fully informed, every step of the way, because DrainWorks strives to provide top notch customer that is transparent with no surprises.
by
8 Aug 2010

truly a joy to work with

I am not one that liberally spreads my praise around, however, I felt compelled to do so after dealing with Armando, Misha, and the rest of the gang from DrainWorks.. Professional and efficient in every way, from initial call to settling my account, I would work with them again in an instant. Their owner must hand pick each and every employee that they have as everyone there has impressed with their attention to detail and congeniality.
by
8 Aug 2010

FORGET THE REST, DRAINWORKS IS THE BEST

After using a competitor of DrainWorks who will remain nameless, it was a pleasure to contact DrainWorks and see how they worked. Right from the start, they did exactly what they needed to do, identified the issue and addressed it. I also like that they offered a full lifetime warranty for their dig work and seemed to understand our concerns and did their best to allay any fears we had going in. Excellent team of guys to work with and extremely thoughtful in their workmanship and the cleanup of the excavation work afterwards. I cannot recommend them enough
by
1 Aug 2010

Matt was great

I recently had Matt over to my home from DrainWorks. He instantly established the problem, clearly outlined my options to fix the issue, and once I had made up my mind, very efficiently remedied the situation. He explained everything he did to me, and then provided me with comprehensive advice as to further steps for the future, should the need arise. He was extremely congenial and very professional. I would highly recommend this company.
by
1 Aug 2010

Lou went above and beyond the call of duty

Lou arrived at my home very quickly after my initial call, and was able to determine the issue with our plugged shower, he was able to clear it and also at no extra charge helped to move a heavy box out of the way that had nothing to do with their work at no extra charge . As usual, they were excellent top to bottom
by
25 Jul 2010

just as good 10 years later

After renovating our house about 10 or 11 years ago, we had some problems with the old clay sanitary line. Terry Cord, the owner of DrainWorks came out to assess the problems, and we were very impressed with his skill, passion, and knowledge. When we needed help recently for a different drain issue, we didn’t hesitate, we called Drainworks again, and Lou Spada came to the rescue! I cannot recommend DrainWorks enough –2 problems over the course of 10 years and both times the service and quality was excellent.